This Digital Signage FAQ answers the most common questions about Carousel digital signage software and setup. Whether you’re new to digital signage or looking to improve your existing displays, this guide covers the essentials.
What is Carousel Digital Signage?
A: Carousel is digital signage software for screens of all sizes. It helps keep everyone from your corporate office to your school districts & everywhere in-between feeling welcome, informed & connected. Going beyond your typical wall mounted displays, it sends tailored messages to your audiences through tablets, mobile devices and desktop computers, allowing you to reach your audience at the right place and time.
How does your system work?
A: Carousel allows you and your team to create and collaborate on messaging so you have a diverse, fresh set of content with different perspectives. Log in, choose a template that's right for you, upload your media and start sharing your visual communications in your facility. You can also connect Carousel to your existing systems like calendars or Canva for seamless workflows.
What makes Carousel different from other digital signage platforms?
A: Carousel combines device flexibility, purpose-driven features, integrations with familiar tools and data feeds, and ease of use at scale. The ability to schedule content to play at specific times or locations from one centralized dashboard makes it easy to plan campaigns, automate updates, and keep your screens fresh without constant manual work.
How easy is it to use and manage?
A: Creating content in Carousel is easy. Simply select a predesigned template that ships with our channels, add the information and images you want to share, and publish your message.
Do I need special software or training to use Carousel?
A: No special software is needed beyond your Carousel subscription. The platform runs through a web browser, so you can manage your signage from virtually any device. Carousel is intuitive and user-friendly, but you don’t have to learn it alone—we offer guided onboarding sessions and a full library of training resources to support your team at every step.
Want to learn more about training packages? Click here. Interested in learning more about our free training opportunities? Click here.
Can we control who can create, approve, and publish content?
A: Yes, with user permissions, you can safely open the platform to more contributors while ensuring only approved, accurate messages go live. That means the right content reaches the right audience, exactly when and where it’s intended.
Will Carousel work with the technology I already have?
A: Carousel is built with flexibility in mind, so it works with many of the devices organizations already own. Whether you're using Apple TV, BrightSign, ChromeOS devices, LG webOS displays, or a mix of screens and players, Carousel can fit seamlessly into your environment. This means you can modernize your signage strategy without reinvesting in a whole new hardware ecosystem.
Do I need special hardware?
A: Carousel works with a wide range of media players and displays, so you can often use the hardware you already have. In some cases—depending on your signage project—you may need a compatible media player, but Carousel supports many popular options like Apple TV, BrightSign, ChromeOS devices, and LG webOS screens.
Check out the latest Carousel compatible media player along with other players here.
Does Carousel work across multiple locations?A: You can easily add Carousel Players to locations across your organization. You just need a player license and a supported media player. Also, check out our express player option to widen your reach as far as your audience is spread!
Can Carousel display emergency alerts?
A: When every second counts, trust Carousel for swift, coordinated emergency messaging to keep your audience safe. Carousel integrates with emergency notification systems using Common Alerting Protocol (CAP) compliance to instantly broadcast critical alerts across every display across your network.
Learn more about Carousel & emergency messaging here.
What if I only need 3 screens?
A: Some customers start small, deploying only a few displays, and then choose to expand over time. If your project only requires three screens, you might also consider leveraging express players to display content throughout meeting rooms, your website, or the Carousel Daily App.
If my content creators are already using tools like Canva or Google Slides, can they use those with Carousel? What’s supported?
A: Carousel supports content made in Canva, Google Slides, PowerPoint, Adobe Creative Cloud, and many other design tools. You can upload images, videos, and other common media formats directly into Carousel. Your team can keep using the tools they love, and Carousel will display their content seamlessly.
Learn more about the features that integrate with Carousel here.
Do you offer educational or nonprofit discounts?
A: Yes. Carousel provides reduced rates for eligible education and nonprofit signage deployments. These discounts are designed to help mission-driven organizations implement effective communication tools while staying within budget. Contact our sales team for details and qualification criteria.
See Carousel’s pricing plans here.
What’s included in a subscription?
A: A Carousel subscription includes everything you need to run a complete digital signage network—from player licenses and cloud storage to the full content management platform, creator tools, training, and support. Depending on the scope of your signage project, our team will ensure you have the right plan that fits your scale and budget.
Are there hidden fees or feature limits?
A: Carousel’s pricing is completely transparent, and we don’t charge hidden fees or surprise add-ons. Every plan includes all major features. The only gated features are Power BI integration and custom fonts, which are available on the Pro or Enterprise plan options.
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