Carousel Digital Signage

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Core

Pro

Enterprise

Base Subscription Details:

Signage Player Clients

200

Number of traditional signage players (AppleTV/BrightSign) that can connect to display content.

Express / Carousel Daily Feeds

Unique content feeds that your audience can connect to. Each additional feed enables a new audience to see different content on their connected Express Players or within the Carousel Daily app. To add additional feeds, add a plan boost.

Unlimited

Express Player / Carousel Daily Connections

Unlimited

Number of user client connections that can connect to Express Player and Carousel Daily Feeds.

50 GB

100 GB

Media Storage

500 GB

The available media storage capacity for all of your signage content. To add additional storage, add a plan boost.

Need More Options? Reach out to discuss additional plan options or discounts for K12 and nonprofits.

Onboarding Experience:

Self Guided Onboarding

Customers are provided with self guided onboarding resources and invited to regularly scheduled onboarding sessions.

Signage Player Configuration Assistance

Guided assistance on the configuration and setup of a player type with your Carousel Cloud instance.

CSM Guided Onboarding

Customer Success Manager will provide customers with a personalized walk through of the core configuration and setup of their Carousel Cloud environment and essential use cases to achieve their objectives.

STAM Pre-Sales Handoff Calls

The Strategic Technical Account Manager begins engagement with enterprise customers before the sale is completed. Our goal is to ensure there is no delay in the project ramp up from pre to post sales.

STAM Onboarding Project Tracking Calls

The Strategic Technical Account Manager works with the customer on a regular interval that meets the customers needs to ensure their digital signage implementation project meets objectives quickly and efficiently.

Training Experience:

Carousel Academy Training

Full access to our entire online training catalog of course material for all of your Carousel Signage users.

On Site Training

Enterprise customers have access to request and schedule onsite product implementaiton training on their Carousel Cloud instance as available.

Creative Experience:

Creator Library

Customers receive full access and use of all assets available in the Carousel Creator Library.

Channel Branding

In addition to full access of all assets available in the Carousel Creator Library, Pro customers can access Creative Services to update assets such as channels from our Creator Library to your organization's branding upon request.

Custom Design

Enterprise customers are given full access to the same assets and services available to Core and Pro customers. Additionally our Creative Services team can work with you to create a channel design to match your specific digital signage needs.

Support Service Experience:

Email Support (2-day SLA)

Email Support (1-day SLA)

Pre-Scheduled Remote Support

Carousel support may offer to schedule a call or remote session if necessary to resolve a case.

On-Demand Phone Support

On-demand phone support is available during support hours. The on-demand phone helpdesk number will be provided to the primary account holder at the beginning of the subscription term.

Ongoing Account Management Experience:

Automated CSM Account Management

Carousel Signage provides proactive guidance on best practices to all customers based the customers stage in their lifecycle. Routine notices of product changes, renewal information etc... is delivered to your team regularly.

CSM Health Checks

Carousel Sigange Customer Success Manager will provide check ins on your digital signage project, offering relevant updates and assisting with any questions or concerns you may have.

STAM Account Reviews (bi-annual or quarterly, with STAM)

The STAM for an enterprise account will provide a regular account review including pertinent updates, relevant usage statistics, support case follow up and provide guidance on future planned projects.

Security and Compliance Experience:

SOC 2 Report (requires NDA)

HECVAT

CAIQ

SIG

Annual Pen Test Reports (requires NDA)

Pricing Plans

your audiences +

your experience =

your plan.

Core

$25

Pro

$22

Enterprise

Contact

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Core

Pro

Enterprise

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