_2024.svg)
Carousel support plans help keep your signage network running at peak performance! Choose the plan that fits best with your organization:
Included in the Core plan:
Email Support
2 day SLA
Pre-Scheduled Remote Support
Carousel support may offer to schedule a call or remote session if necessary to resolve a case.
On-Demand Phone Support
Available during support hours. The on-demand phone helpdesk number will be provided to the primary account holder at the beginning of the subscription term.
Availability
Monday-Friday, 7am - 7pm US/Central, excluding holidays
Included in the Pro plan:
Email Support
1 day SLA
Pre-Scheduled Remote Support
Carousel support may offer to schedule a call or remote session if necessary to resolve a case.
On-Demand Phone Support
Available during support hours. The on-demand phone helpdesk number will be provided to the primary account holder at the beginning of the subscription term.
Availability
Monday-Thursday, 7am - 7pm Friday, 9am - 12 pm US/Central, excluding holidays
Included in the Enterprise plan:
Email Support
1 day SLA
Pre-Scheduled Remote Support
Carousel support may offer to schedule a call or remote session if necessary to resolve a case.
On-Demand Phone Support
Available during support hours. The on-demand phone helpdesk number will be provided to the primary account holder at the beginning of the subscription term.
Availability
Monday-Thursday, 7am - 7pm Friday, 9am - 12 pm US/Central, excluding holidays
Legacy Support Plans: Please reach out to your CSM for details on what is included with those plans.
Schedule time and learn just how easy it can be to communicate the right message, to the right people.
