Support Packages

RUN AT PEAK PERFORMANCE

ANNUAL SUPPORT PLANS

Carousel support plans help keep your signage network running at peak performance! Choose the plan that fits best with your organization:
EMAIL 
SUPPORT
PHONE 
SUPPORT
INCIDENT
INCLUDED
AVAILABILITY

FREE

STANDARD
N/A
0
Mon - Fri
(9AM - 5PM) Central*

BASIC

CAR-TECH-BASIC
PRIORITY
N/A
2
Mon - Fri
(9AM - 5PM) Central*
$1,000 per year

STANDARD

CAR-TECH-STD
PRIORITY
STANDARD
4
Mon - Fri
(9AM - 5PM) Central*
$2,500 per year

*(excludes holidays and company events)

*An incident is any time a Carousel Support rep will remotely connect to a Carousel server, troubleshoot, diagnose, and resolve one issue.

SUPPORT INCIDENT

CAR-TECH-INCIDENT
Do you need remote assistance with an issue but you are on the free plan or you are out of incidents? No Problem!
You can purchase assistance à la carte and we will help ya out!

install
assistance

CAR-ASST-INST
We will walk you through the initial installation of Carousel server software in virtual environments or on 3rd party appliances. This applies to a single server instance. Does not include any advanced configuration options.
$500

upgrade
assistance

CAR-ASST-UPG
We will provide assistance with performing a Carousel server software update on a single server instance. Does not include any advanced configuration options.
$500

Configuration
assistance

CAR-ASST-CONFIG
Assistance in applying a specific advanced configuration of a Carousel server software feature. Applies to Active Directory, separate SQL servers, separate media directories, SSL configuration, or dynamic bulletin configuration. Includes assistance for a single advanced feature configuration on a single server instance.
$500

- Remote access required for support incidents and all assistance services -

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