Support Packages

RUN AT PEAK PERFORMANCE

ANNUAL SUPPORT PLANS

Carousel support plans help keep your signage network running at peak performance! Choose the plan that fits best with your organization:
EMAIL 
SUPPORT
PHONE 
SUPPORT
AVAILABILITY
STANDARD
N/A
Mon - Fri
(9AM - 5PM) Central*

BASIC

CAR-TECH-BASIC
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PRIORITY
N/A
Mon - Fri
(7AM - 7PM) Central*
$1,000 per year

STANDARD

CAR-TECH-STD
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PRIORITY
STANDARD
Mon - Fri
(7AM - 7PM) Central*
$2,500 per year

*(excludes holidays and company events)

Additional Services

install
assistance

CAR-ASST-INST
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We will walk you through the initial installation of Carousel server software in virtual environments or on 3rd party appliances. This applies to a single server instance. Does not include any advanced configuration options.
$500

upgrade
assistance

CAR-ASST-UPG
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We will provide assistance with performing a Carousel server software update on a single server instance. Does not include any advanced configuration options.
$500

Configuration
assistance

CAR-ASST-CONFIG
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Assistance in applying a specific advanced configuration of a Carousel server software feature. Applies to Active Directory, separate SQL servers, separate media directories, SSL configuration, or dynamic bulletin configuration. Includes assistance for a single advanced feature configuration on a single server instance.
$500

Player Installation Assistance

CAR-ASST-PLR
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Technical assistance in configuring up to one each of BrightSign, Apple TV, or Windows based media players, validating connection to the Carousel server instance along with download and display of content on the media player. Assistance beyond a single player of each type not included. Configuration of additional players are the responsibility of the site owner or reseller.
$500

System Migration Assistance

CAR-ASST-MIGRATION
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Assistance migrating Carousel 7 content and user account data from a previous server instance to new Carousel 7 server instance. New Carousel 7 server instance is required before migration can begin. Does not include installation assistance, advanced configuration assistance, or player installation assistance for the new server instance.
$1,000

- Remote access required for support and assistance services -

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SUPPORT?

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