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Resolving Server Access: Unable to connect to https://localhost

March 6, 2019

Overview

Some customers updating to 7.4.x who have https bindings might run into an issue where none of their BrightSign players update and they cannot configure new players of any type. Another symptom involves issues with weather bulletins and web snapshots not loading external images correctly, such as weather condition icons. The update sets an incorrect value for ServerURL in the dbo.Options table; the value is https when it should be http. The following error will be displayed in System Health:

Resolution

On the Carousel server, open SQL Management Studio and run the following script:

USE Carousel50;
UPDATE dbo.Options
SET Value = 'http://localhost'
WHERE Name = 'ServerURL'

Reboot the Carousel server. The System Health error should be clear and BrightSign players should start to update automatically within a few minutes.

Notes

Although the ServerURL is http, this does not impact TLS/SSL settings for player connections or web connections when logging into Carousel (if set, those connections will continue to use https).

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